Terms & Conditions
Terms and Conditions
These Terms and Conditions apply to all wedding bookings please read them carefully prior to booking.
General
1. These Terms and Conditions and Client Service Agreement are a legal agreement between you the “Client” and Emily Natoli.
2. When making a booking with Emily Natoli it’s assumed the Client has read and agreed to these non-negotiable Terms and Conditions.
3. Upon booking with Emily Natoli the Client agrees to be bound by the Terms and Conditions.
Bookings
1. A non-refundable and non-transferable 30% booking fee is required to confirm all wedding bookings. Only when a booking fee has been received into the nominated bank account the booking will be secured. Bookings that require services such as a trial, flights, accommodation or other forms of transport etc are required to be paid for in full as part
of the non-refundable booking fee payment.
2. Balances remaining on invoices after the non-refundable booking fee are due on the given date in the Client Service Agreement. Forward payments ahead of their due date are not accepted, it is the Client’s responsibility to ensure exact amounts are paid specifically on the given date in the Client Service Agreement.
3. Emily Natoli reserves the right to terminate bookings for any non-compliance of terms including payment.
4. The person who makes the booking with Emily Natoli is solely responsible for all payments being correct. Group bookings must be paid for by one (1) person (the person who made the booking) on behalf of the entire group, separate payments from each individual in the group are not accepted.
5. In the event the Client fails to pay amounts owed (such as the remaining balance) Emily Natoli may forfeit the booking.
6. Emily Natoli requires a minimum of 4 adults per wedding booking.
7. Upon booking Emily Natoli and the Client will agree on a start and end time for services provided. Any additional hairstyling services requested on the day of the booking will only be performed at the discretion of Emily Natoli.
8. Bookings required after hours (before 8.30am / after 5pm) will incur a fee.
9. Any and all damages to Emily Natoli’s professional kit while at the client’s booking location that are not caused by Emily Natoli will be charged to the client in full and at Emily Natoli’s discretion.
10. You must be of, or over 16 years of age to make a booking with Emily Natoli. If you are under this age you must have a parent or legal guardian book on your behalf.
11. All prices exclude GST and will be added to the final amount.
Travel fees
1. Emily Natoli charges $1.50 + GST per km when Emily Natoli is travelling by car.
2. Other fees may be charged such as ferry tickets, taxis, flights, or parking.
3. When travelling for 2 hours or more, one-way accommodation for Emily Natoli may be required. The accommodation Fee for one night is $250.00 and shall not exceed this amount (where possible).
4. Emily Natoli shall book any private accommodation, flights etc that are required at her discretion. Costs may include but are not limited to airfare, hotel, transport, parking, and meals. Flight pricing is subject to change at the airline's discretion. Emily Natoli will provide an exact quoted price as per the airline as of the date. Emily Natoli holds no responsibility for any increase in airfare costs etc, and such costs will be the Client's expense.
Cancellations and Changes
1. Bookings may be cancelled at any time by the Client with written notice to Emily Natoli, in doing so 100% of all monies paid will be forfeited as Emily Natoli will suffer a loss due to cancellation.
2. Cancellations made within 6 months of the date of the booking will incur a cancellation fee of 50% of the invoice to be paid.
3. Cancellations made within 3 months of the date of the booking will require full payment.
4. All booking cancellations must be made by the Client in writing via email.
5. The client will receive an invoice for cancellation fees to be paid within 5 business days of the date of the invoice. In the event the Client does not pay the amount in the invoice when due, Emily Natoli will pass on amounts and invoices to a collection agency to pursue you for collections.
6. Emily Natoli reserves the right to cancel or withdraw entirely from a booking at any Emily Natoli a refund will be provided to the Client (minus services already performed - e.g. Bridal Trial). Refunds will be made by Emily Natoli in full and within 30 days once the Client has provided their bank account details.
7. No reduction in the number of people booked is allowed after the booking fee has been paid. Any additional numbers, changes in location or timing on the day will be accommodated where possible.
8. In the unlikely event of personal illness or other circumstances beyond Emily Natoli's control, you will receive a full refund of any payment already made and if possible, we will endeavour to provide you with a suitable replacement hairstylist.
Hygiene and Health
1. Emily Natoli has the right to refuse services if the Client arrives at their appointment with any of the following; Head lice (nits) and severely unwashed hair. Emily Natoli is not responsible for any allergic reactions. It is the Clients sole responsibility to notify Emily Natoli via email before the appointment if they have any hypersensitivity, hair and scalp conditions, allergies to certain products or concerns before their booking commences.
2. As the Client you are legally obliged to disclose to Emily Natoli if you are sick, ill or contagious in any way at the time you receive a service on you by Emily Natoli, or if at any time you have been exposed or come into contact to anyone who is/was/maybe/might have been sick, ill or contagious in any way.
Emily Natoli reserves the right to make any final decision on whether a client is unsafe to perform a hair service on.
3. Refunds will not be available should the booking be cancelled by Emily Natoli due to a sick, ill contagious or exposed client.
4. All of Emily Natoli’s brushes, tools, and products are sanitised and are continually kept clean.
These Terms and Conditions may change without notice. Prices are subject to change.
Updated 6th March 2024.
These Terms and Conditions apply to all wedding bookings please read them carefully prior to booking.
General
1. These Terms and Conditions and Client Service Agreement are a legal agreement between you the “Client” and Emily Natoli.
2. When making a booking with Emily Natoli it’s assumed the Client has read and agreed to these non-negotiable Terms and Conditions.
3. Upon booking with Emily Natoli the Client agrees to be bound by the Terms and Conditions.
Bookings
1. A non-refundable and non-transferable 30% booking fee is required to confirm all wedding bookings. Only when a booking fee has been received into the nominated bank account the booking will be secured. Bookings that require services such as a trial, flights, accommodation or other forms of transport etc are required to be paid for in full as part
of the non-refundable booking fee payment.
2. Balances remaining on invoices after the non-refundable booking fee are due on the given date in the Client Service Agreement. Forward payments ahead of their due date are not accepted, it is the Client’s responsibility to ensure exact amounts are paid specifically on the given date in the Client Service Agreement.
3. Emily Natoli reserves the right to terminate bookings for any non-compliance of terms including payment.
4. The person who makes the booking with Emily Natoli is solely responsible for all payments being correct. Group bookings must be paid for by one (1) person (the person who made the booking) on behalf of the entire group, separate payments from each individual in the group are not accepted.
5. In the event the Client fails to pay amounts owed (such as the remaining balance) Emily Natoli may forfeit the booking.
6. Emily Natoli requires a minimum of 4 adults per wedding booking.
7. Upon booking Emily Natoli and the Client will agree on a start and end time for services provided. Any additional hairstyling services requested on the day of the booking will only be performed at the discretion of Emily Natoli.
8. Bookings required after hours (before 8.30am / after 5pm) will incur a fee.
9. Any and all damages to Emily Natoli’s professional kit while at the client’s booking location that are not caused by Emily Natoli will be charged to the client in full and at Emily Natoli’s discretion.
10. You must be of, or over 16 years of age to make a booking with Emily Natoli. If you are under this age you must have a parent or legal guardian book on your behalf.
11. All prices exclude GST and will be added to the final amount.
Travel fees
1. Emily Natoli charges $1.50 + GST per km when Emily Natoli is travelling by car.
2. Other fees may be charged such as ferry tickets, taxis, flights, or parking.
3. When travelling for 2 hours or more, one-way accommodation for Emily Natoli may be required. The accommodation Fee for one night is $250.00 and shall not exceed this amount (where possible).
4. Emily Natoli shall book any private accommodation, flights etc that are required at her discretion. Costs may include but are not limited to airfare, hotel, transport, parking, and meals. Flight pricing is subject to change at the airline's discretion. Emily Natoli will provide an exact quoted price as per the airline as of the date. Emily Natoli holds no responsibility for any increase in airfare costs etc, and such costs will be the Client's expense.
Cancellations and Changes
1. Bookings may be cancelled at any time by the Client with written notice to Emily Natoli, in doing so 100% of all monies paid will be forfeited as Emily Natoli will suffer a loss due to cancellation.
2. Cancellations made within 6 months of the date of the booking will incur a cancellation fee of 50% of the invoice to be paid.
3. Cancellations made within 3 months of the date of the booking will require full payment.
4. All booking cancellations must be made by the Client in writing via email.
5. The client will receive an invoice for cancellation fees to be paid within 5 business days of the date of the invoice. In the event the Client does not pay the amount in the invoice when due, Emily Natoli will pass on amounts and invoices to a collection agency to pursue you for collections.
6. Emily Natoli reserves the right to cancel or withdraw entirely from a booking at any Emily Natoli a refund will be provided to the Client (minus services already performed - e.g. Bridal Trial). Refunds will be made by Emily Natoli in full and within 30 days once the Client has provided their bank account details.
7. No reduction in the number of people booked is allowed after the booking fee has been paid. Any additional numbers, changes in location or timing on the day will be accommodated where possible.
8. In the unlikely event of personal illness or other circumstances beyond Emily Natoli's control, you will receive a full refund of any payment already made and if possible, we will endeavour to provide you with a suitable replacement hairstylist.
Hygiene and Health
1. Emily Natoli has the right to refuse services if the Client arrives at their appointment with any of the following; Head lice (nits) and severely unwashed hair. Emily Natoli is not responsible for any allergic reactions. It is the Clients sole responsibility to notify Emily Natoli via email before the appointment if they have any hypersensitivity, hair and scalp conditions, allergies to certain products or concerns before their booking commences.
2. As the Client you are legally obliged to disclose to Emily Natoli if you are sick, ill or contagious in any way at the time you receive a service on you by Emily Natoli, or if at any time you have been exposed or come into contact to anyone who is/was/maybe/might have been sick, ill or contagious in any way.
Emily Natoli reserves the right to make any final decision on whether a client is unsafe to perform a hair service on.
3. Refunds will not be available should the booking be cancelled by Emily Natoli due to a sick, ill contagious or exposed client.
4. All of Emily Natoli’s brushes, tools, and products are sanitised and are continually kept clean.
These Terms and Conditions may change without notice. Prices are subject to change.
Updated 6th March 2024.